Refund policy

Last Updated: 13 Feb 2026

At silkaza.shop, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help. Please review our policy below.

1. Return Eligibility

To be eligible for a return:

The item must be returned within 7 days of delivery.
The item must be unused, unworn, and in its original condition.
The item must be in its original packaging with all tags, labels, and accessories intact.
Proof of purchase (order confirmation or invoice) must be provided.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

Items marked as “Final Sale” or “Non-Returnable”
Personal care or hygiene-related products (if opened)
Gift cards
Customized or personalized items
Items damaged due to misuse or improper handling

3. Return Process

To initiate a return:

Email us at priyanshisaroj07@gmail.com within 7days of receiving your order.
Provide your order number and reason for return.
Our support team will guide you through the return process.

Please do not send items back without receiving return instructions from us.

4. Return Shipping Costs

If the return is due to a defective, damaged, or incorrect product, we will cover the return shipping cost.
If the return is due to personal preference (change of mind, wrong size ordered, etc.), return shipping costs will be the customer’s responsibility.

Shipping charges paid at the time of purchase are non-refundable unless the return is due to our error.

5. Refund Process

Once we receive and inspect the returned item:

You will be notified about the approval or rejection of your refund.
If approved, your refund will be processed within 7 business days.
The refund will be credited to your original payment method.

Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

6. Exchanges

We offer exchanges for eligible items, subject to stock availability.

To request an exchange:

Contact us at priyanshisaroj07@gmail.com within 7 days of delivery.
Exchanges will be processed once the original item is received and inspected.

If the requested item is unavailable, we may offer a refund or store credit.

7. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

Contact us within 2-3 days of delivery.
Share clear photos or videos of the issue.
We will arrange a replacement or full refund at no additional cost to you.

We are committed to resolving such issues quickly and fairly.

8. Late or Missing Refunds

If you have not received your refund after the stated timeframe:

Check your bank account again.
Contact your bank or payment provider.
If the issue persists, contact us at priyanshisaroj07@gmail.com

9. Policy Updates

We reserve the right to update this Return & Refund Policy at any time. Changes will be posted on this page with the updated date.

10. Contact Us

If you have any questions about returns or refunds, please contact:

[STORE NAME]
Email: priyanshisaroj07@gmail.com
Customer Support Hours: working hour [10AM to 6PM]