Shipping policy

Last Updated: 13 Feb 2026

At silkaza.shop we are committed to delivering your orders safely and on time. Please review the information below to understand how our shipping process works.

1. Order Processing Time

All orders are processed within 2-3 business day after payment confirmation.

  • Orders are processed on working days only.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • During peak seasons or promotional periods, processing times may be slightly longer.

You will receive a confirmation email once your order has been successfully placed.

2. Shipping Methods

We ship orders using reliable courier partners to ensure safe and timely delivery.

Available shipping options may include:

  • Standard Shipping

  • Express Shipping (if applicable)

Shipping method availability may vary depending on your delivery location.

3. Delivery Timeframes

Estimated delivery timelines:

  • Standard Shipping: 3-5 business days

  • Express Shipping (if available): 1-2 business days

Please note:

  • Delivery timelines are estimates and not guaranteed.

  • Delivery times may vary depending on your location.

  • Remote or rural areas may require additional time.

4. Shipping Costs

Shipping charges are calculated as follows:

  • Standard Shipping: ₹100/-

  • Express Shipping (if applicable): ₹500/-

  • Free shipping on orders above:  ₹1000/-

Shipping charges will be clearly displayed at checkout before you complete your purchase.

5. Tracking Information

Once your order has been shipped, you will receive a tracking number via email or SMS.

You can use this tracking number to monitor the status of your shipment through the courier partner’s website.

If you do not receive tracking information within 2-3 business days, please contact us at priyanshisaroj07@gmail.com

6. Delivery Issues & Delays

While we strive to ensure timely delivery, delays may occur due to:

  • Weather conditions

  • Courier service disruptions

  • Public holidays

  • Incorrect or incomplete shipping addresses

  • Unforeseen logistical issues

If your package is delayed or marked as delivered but not received, please contact us within 7 days of the expected delivery date.

silkaza.shop is not responsible for delays caused by courier services or circumstances beyond our control, but we will assist you in resolving the issue as quickly as possible.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect address is provided:

  • We are not responsible for lost packages.

  • Re-shipping charges may apply.

Please double-check your address before confirming your order.

8. International Shipping (If Applicable)

We currently:

  • DO  offer international shipping.

If international shipping is available:

  • Delivery timelines: 3-5 business days

  • Shipping costs: Calculated at checkout based on location.

  • Customers are responsible for customs duties, import taxes, and local fees (if applicable).

  • We are not responsible for delays caused by customs clearance procedures.

9. Contact Us

If you have any questions about your shipment, please contact:

[STORE NAME]
Email: priyanshisaroj07@gmail.com
Customer Support Hours: working hour [10AM to 6PM]